Privacy Policy

1. Information we collect

Account information. Your name, email address, password and, if you choose, your trade. If you sign in with Google or Apple, we receive your name and email address from that provider. Passwords are handled by our authentication provider and are never stored in readable form.

Company information. On the Organization plan: the company name, size and address, and the names, email addresses and roles of the people invited to the team.

Job information. What you record for a job: project names, site addresses, measurements, scans, photos, documents, notes and comments, and the customer details you choose to enter, such as a customer's name, email address and phone number.

Device information. The model of the iPhone or iPad you use and an identifier for it, so we can assign licences to devices.

Billing information. Payments are processed by Stripe. Your card details go directly to Stripe and never reach our servers. We keep a record of your plan, billing interval, number of licences and subscription status.

Technical information. Standard server logs, such as IP address, browser type and the time of requests, which we use to keep the Service secure and working.

2. How we use information

• To provide the Service: create your account, store and sync your jobs, and show them to the right people.
• To manage subscriptions, licences and payments.
• To send service emails, such as sign-up codes, password resets, team invitations and billing notices.
• To provide support and respond to your requests.
• To keep the Service secure, prevent abuse and fix problems.
• To meet legal, tax and accounting obligations.

We do not sell your personal information, and we do not use your job information for advertising.

3. Customer details you enter

When you enter details about your own customers, you decide what to record. Please only enter information you are allowed to collect and share. We process this information on your behalf, to provide the Service to you.

4. Who can see your information

• Your organization. On the Organization plan, job information belongs to the company. Its admins and members can see and manage the company's jobs according to their role.
• People you share a link with. If you turn on sharing for a project, anyone with the link can see its read-only measurements and totals. Notes, photos, comments and customer contact details are not shown on shared links. You can turn sharing off at any time.
• Service providers. Companies that run parts of the Service for us, under contracts that limit how they use your information: hosting, database and sign-in (Supabase), file storage (Amazon Web Services), payments (Stripe), email delivery (SendGrid), and Google or Apple if you use them to sign in.
• Legal reasons. When required by law, or to protect the rights, safety and property of our users or of Sqvero.
• Business transfers. If Sqvero is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and local storage

We use cookies and similar browser storage that are needed to keep you signed in and to make the Service work. We do not use advertising cookies.

6. How long we keep information

We keep your information while your account exists. If your subscription ends, your jobs stay in your account so you can restart your plan and pick up where you left off. When you ask us to delete your account or your jobs, we delete or anonymise your information, except where we must keep it for legal, tax or accounting reasons.

7. Security

We protect your information with encryption in transit, access controls and private file storage that is only reachable through short-lived links. No online service is completely secure, so please use a strong password and keep it private.

8. Your choices and rights

You can update your account details from your account. Depending on where you live, you may also have the right to access, correct, export or delete your personal information, or to object to certain uses of it. To make a request, email support@sqvero.com. We may need to confirm your identity first. If your account belongs to an organization, we may refer your request to its admin.

9. Children

The Service is a business tool and is not intended for anyone under 18. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. If we make significant changes, we will let you know by email or in the Service before they take effect. The date at the top shows when it was last updated.

11. Contact us

Questions about this policy or your information? Email support@sqvero.com. You can also read our Terms of Service.